Fonterra will never randomly send you an email requesting you to pay funds into a different bank account. If you believe you have received a fraudulent email impersonating a member of the Fonterra team, please forward the email to our security team here.
If you receive an email that appears to be sent from someone at Fonterra notifying you that we have changed our bank details, or requesting alternative bank account details from you, it is very likely to be from a fraudster. Do not reply to the email. Do not click on any links or attachments that may be included in the email. Instead, contact Fonterra’s security team.
Recognising suspicious messaging
Attempts at cyber fraud often involve a scammer contacting your organisation impersonating a representative of Fonterra. Scammers often use email addresses that appear similar to a known email address – so it can be difficult at first glance to see that it’s a scam.
Here are a few common signs of fraudulent communications:
- You are asked to provide confidential information, such as banking details, from a contact address you don’t recognise.
- You receive an unexpected email, letter or phone call from someone claiming to be a Fonterra employee or contractor asking for an urgent payment or a bank account change to be made.
- Your organisation is asked to send money through untraceable agencies, or for secrecy to be maintained.
- You receive an inquiry directly from one of Fonterra’s senior leaders, such as the CEO or CFO.
- The inquiry you receive doesn’t quite make sense.
If you believe your organisation’s business or financial information has been compromised from a cyber-fraud attack impersonating a Fonterra representative, please contact Fonterra's security team.
Note: All emails from an official representative or contractor of Fonterra Co-operative Group Limited will end with the domain @Fonterra.com, with no variations. Always double-check this when replying to emails from Fonterra representatives.