Fonterra Procurement

This guide provides some questions and answers and basic trouble shooting for things like creating an account, login and password resets, login errors messages, updating your email addresses and usernames, as well as how to find your SAP Business Network ID Number (ANID). 

As the administrator of your organisation’s SAP Ariba Network account, you play an important part in keeping your company’s account running smoothly.

Your responsibilities include:

• Handling account configuration and management
• Serving as the primary point of contact for users with questions or problems
• Creating/modifying roles and users for their account
• Resetting a User’s Password
• Editing Customer Assignments
• Transferring the account administration
• Role account configuration

The administrator role is automatically linked to the username and login entered during account setup and registration. If necessary, however, you can reassign the role to another person at a later stage.

A user is created by the administrator and has exactly one role, which corresponds to the user’s real job responsibilities. Each user is responsible for updating his or her personal user information.

See the Ariba® Network for Suppliers Administrator Quick-Start Guide for detailed information on the following topics:

• Accessing and changing former administrator's account
• Transfer the account administration role
• Reassigning admin account to a co-worker
• Update your account information.

Reminder: once your organisation is enabled on the SAP Business Network, it is critical to invoice via the channel you receive your Purchase Order on.  If this is via historic channels, continue to invoice as usual (including FY25 Annual Orders). If you receive a Purchase Order via the SAP Business Network, all invoicing and transacting documents must be processed via the Network. 
 

Yes.  As a prerequisite for participation in Fonterra Sourcing Events, all vendors will need to have an SAP Business Network account and be a registered user. All selected vendors will need to have, at a minimum, a free standard account to transact electronically with Fonterra.

Vendors incur no costs to create a new SAP Business Network Standard Account and participate in any Fonterra sourcing event.

You may incur account usage fees if you set up an SAP Business Network Enterprise Account. For full list of functionalities and additional info, please visit the SAP Business Network accounts and pricing page.

You will need to set up an SAP Business Network account or link your existing account to Fonterra. You can refer to our User Guides for step-by-step instructions.

Yes. This is the preferred method for transacting with Fonterra in the future.

Yes. We recommend you attach a PDF to help support the process & speed up approval.

Although not mandatory, you can choose to provide order confirmations or ship notices.  

Note:  

• The order confirmation is the only way to manage price discrepancies. 
• If the price is incorrect, update the price in the order confirmation. 
• A Change Order must be processed by Fonterra to accept the adjustment(s).

Fonterra will continue to use their current method of communication with our vendors. There is currently no expectation that the vendor uses the SAP portal for communication. For price variances, these can be managed via the order confirmations. 

In this scenario you would have two options:  

1. It is recommended to create a login for every user who will be transacting on the network. You can also create one per department. 
2. Only those employees who need to take action on Purchase Orders received need to create logins. Note that you can as many users as required on your account. 

The vendor can have two AN ID accounts if they wish. The one they do the TRR with MUST be the one use for trading with Fonterra. If they want SLP to be different that is fine. However, if the SLP one is wrong they can also change it from their end. 

There will be a transition period as your organisation becomes an enabled Vendor. What this means:

Once your organisation is enabled, any active Purchase Orders existing prior to enablement can continue to be invoiced via the current invoicing method, as per historic processes, until the Purchase Order is fulfilled and invoiced.

Once your organisation is enabled, all new transactions will be on the SAP Business Network. Any new Purchase Orders will be sent on, and must be invoiced, via the Network.

Once all legacy Purchase Orders are closed, the expectation is for all Purchase Orders and other transacting documentation to be sent via the Network.

When you begin transacting with us across the SAP Business Network it is likely that we have existing purchase orders open that we will continue to process via historic channels until the original terms of each purchase order has been complete. ​

What this means for Remittance is you will receive two advices and payments; one for invoices received via historic channels and another for invoices received via the SAP Business Network. The remittance advice emailed from the Network (AribaNetworkAdmin@ariba.com) will include a link to your SAP Business Account to view the advice and payment details.

We are committed to paying our Vendors to the agreed payment terms, which is when Vendors should expect payment. The reason that the Pay Date differs from your agreed payment terms (i.e., 20th day of the month, one month following the invoice date) is due to previous customisations in our SAP system. We are currently working on a solution which will be implemented in the near future. In the interim, the Pay Date will always be overestimated and provided the invoice meets all required criteria will be paid to the agreed payment terms.